This Policy Manual has been developed to guide all associates in first understanding and then implementing the procedures that involve them. The entire O-Flex Group team will adhere not only to the letter but also the spirit of this policy. The procedures and instructions provide specific actions and assign responsibilities for those actions as to who, when, where and how each process is to be performed. The Policy Manual is a living document and will be revised as needed to reflect the changing requirements of our business world. It is the goal and intent of this Manual to assure the quality and reliability of our products, processes, and services. As we strive for continuous improvement, we welcome suggestions for upgrading this Manual from all associates, customers and suppliers.